🤔 Apple has finally responded to reports of cracked inner displays on the iPhone Duo
🤷♂️ It says the issue affects “a very small number of units” and that most Duos aren’t susceptible
👀 Apple also says affected phones appear to show defects quickly after use
📞 Owners with a problem are being told to contact AppleCare for a replacement
Apple has finally responded to the iPhone Duo ‘crackgate’ issues that some users have reported with the phone’s inner display.
As per an X post from reliable Apple tipster Mark Gurman, Apple has said it is “aware of an issue impacting the inner display on a small number of iPhone Duo units. If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement.”
In a follow-up post, he also noted that Apple had stated the iPhone Duo issue “impacts a very small number of units and most iPhone Duo units are not susceptible to this inner display issue.” Furthermore, “Impacted devices appear to have the defects rather quickly after usage.”
The statement is the first time Apple has publicly acknowledged the problem. As we noted yesterday, owners had taken to social media to voice concerns about an issue that has been dubbed “crackgate”, where the inner screen of their Duo had developed a crack in one concentrated area of the screen.
Apple’s comments line up with what one Reddit user experienced, where they claimed the line on the screen appeared after just six hours of use.
Apple has advised affected users to contact AppleCare for a replacement device. 9To5Mac reported that some users have also been able to successfully obtain replacement devices by heading back to the Apple Store they purchased the handset from.
If you got your iPhone Duo from a third-party carrier, though, you may have to go through a different path, as carriers are much less likely to hold immediate stock.
Its comments that the issue is affecting a “very small number of units” also confirm what we thought – that if you managed to get an iPhone Duo, you’re most likely going to be fine, and that this is a very unusual issue.
If your Duo is holding up, you might want to take a look at our list of the best iPhone Duo apps, which range from the genuinely useful to the plain silly.
Up next: Apple upgrades iPad mini with larger OLED display, IP67, and faster chip
Reece Bithrey is a journalist with bylines for Trusted Reviews, Digital Foundry, PC Gamer, TechRadar and more. He also has his own blog, UNTITLED, and graduated from the University of Leeds with a degree in International History and Politics in 2023.