😬 Some iPhone Duo users have taken to social media to complain about cracks in their new foldable
👀 The issue appears to affect the inner screen where the crease is, and emits a wide glow
🤝 Some have returned the device to the Apple Store they purchased it from and have gotten replacements
🤫 Apple hasn’t acknowledged the issue or provided a fix or any technical explanation just yet
Some unlucky iPhone Duo owners are reporting that the inner display on their shiny new foldable is already cracking.
Users on social media have complained about cracks on the inner display on the Duo, with one Reddit user claiming it occurred after just six hours.
Apple have yet to officially comment on the situation, nor provide a technical explanation as to why it’s happening or disclose how widespread the issue actually is. Likewise, there isn’t an official line of action as to how affected users can get this rectified.
That said, 9To5Mac has reported that some users have been able to successfully obtain replacement devices by heading back to the Apple Store they purchased the handset from.
Users who have obtained the iPhone Duo from third-party carriers as part of a phone contract, though, who don’t carry immediate stock, are having less success in getting a replacement.
It’s worth remembering that we don’t know how many iPhone Duos Apple has sold, and that if it has sold hundreds of thousands of the device, a handful of reported issues make this a very rare issue.
Hinge failures that come from normal use, rather than “accident and abuse” or “wear and tear”, are covered under the device’s one-year warranty. Users then have two weeks to return a faulty device for a full refund.
If you want a repair once the warranty runs out, though, then that can be quite expensive. Costs run up to $1,500 for the Duo, which is nearly the cost of a new handset, depending on the model you selected.
If you have AppleCare One, you can extend said warranty on up to three devices starting at $19.99 a month, provided the covered devices are under four years old. That too doesn’t include service fees for accidental damage.
Up next: Apple upgrades iPad mini with larger OLED display, IP67, and faster chip
Reece Bithrey is a journalist with bylines for Trusted Reviews, Digital Foundry, PC Gamer, TechRadar and more. He also has his own blog, UNTITLED, and graduated from the University of Leeds with a degree in International History and Politics in 2023.