Sony is ending one-to-one PlayStation Support on Twitter

You’ll no longer be able to reach out to PlayStation Support on Twitter for help

(Credit: Sony Interactive Entertainment)

➡️ The Shortcut Skinny

• 😔 Sony is abandoning its @AskPlayStation support account on Twitter

• 👉 Users will be directed toward PlayStation’s support website instead

• 👋 The account was created in May 2010 and has 1.7 million followers

Sony is sunsetting its Ask PlayStation Twitter support account on August 1.

Users could previously tweet the Ask PlayStation account, which has over 1.7 million followers, with queries relating to PS4 or PS5 consoles. But the PlayStation account will now direct followers to support articles and self-help resources from August.

Ask PlayStation @AskPlayStation

Starting August 1st, 1-to-1 PlayStation Support via Twitter will no longer be available. To connect w/ PlayStation Support, visit bit.ly/3uYQKS1 For support articles & self-help resources, visit bit.ly/3RHUp0p For support videos, visit

bit.lyPlayStation SupportWatch official support videos for PlayStation products!

The move has somewhat predictably been criticized online, with many users claim that the PlayStation support account is one of the best ways to contact Sony and that other methods result in dead ends. Some have even suggested that Sony’s support was already non-existent, so this move will only exacerbate the issue.

For comparison’s sake, Microsoft has multiple Xbox support Twitter accounts that post updates when backend issues occur and are resolved and provide additional help with any issues users might have via Twitter direct messages.

😤 A frustrating decision

It’s becoming harder and harder to contact companies and speak to actual human beings when you have a problem with a product or service, with many opting for automated systems, FAQ pages, or chatbots to help solve consumers’ woes.

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Having a direct line of contact is always a plus then, and can be highly beneficial when users are searching for a problem en masse — like if the PlayStation Network goes down.

Unfortunately, users will be at the mercy of Sony’s support pages, videos, and more long-winded methods of reaching out for support from August. If you’ve got a pressing problem with your PS4 or PS5, you best tweet Ask PlayStation for help while you still can.