Discover more from The Shortcut
Sony is ending one-to-one PlayStation Support on Twitter
You’ll no longer be able to reach out to PlayStation Support on Twitter for help
➡️ The Shortcut Skinny
😔 Sony is abandoning its @AskPlayStation support account on Twitter
👉 Users will be directed toward PlayStation’s support website instead
👋 The account was created in May 2010 and has 1.7 million followers
Sony is sunsetting its Ask PlayStation Twitter support account on August 1.
Users could previously tweet the Ask PlayStation account, which has over 1.7 million followers, with queries relating to PS4 or PS5 consoles. But the PlayStation account will now direct followers to support articles and self-help resources from August.
The move has somewhat predictably been criticized online, with many users claim that the PlayStation support account is one of the best ways to contact Sony and that other methods result in dead ends. Some have even suggested that Sony’s support was already non-existent, so this move will only exacerbate the issue.
For comparison’s sake, Microsoft has multiple Xbox support Twitter accounts that post updates when backend issues occur and are resolved and provide additional help with any issues users might have via Twitter direct messages.
😤 A frustrating decision
It’s becoming harder and harder to contact companies and speak to actual human beings when you have a problem with a product or service, with many opting for automated systems, FAQ pages, or chatbots to help solve consumers’ woes.
👉 Get the latest PS5 restock news from The Shortcut
Having a direct line of contact is always a plus then, and can be highly beneficial when users are searching for a problem en masse — like if the PlayStation Network goes down.
Unfortunately, users will be at the mercy of Sony’s support pages, videos, and more long-winded methods of reaching out for support from August. If you’ve got a pressing problem with your PS4 or PS5, you best tweet Ask PlayStation for help while you still can.
The Shortcut is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.