Roku won't let you watch or stream TV unless you agree not to sue
Roku users are being practically forced to sign a new agreement, but there is a way to opt out
đ Roku has introduced a controversial new term that users have to accept
đ§ââď¸ New dispute resolution terms appeared that users need to agree to
đş If you donât, you canât watch or stream TV
âł You have 30 days to opt-out, but youâll need to send a letter to do so
Roku wonât let you stream or watch TV unless users agree to its new dispute resolution terms that protect the company from being sued.
The new agreement has been appearing for Roku users to accept, but those who havenât agreed may have noticed they cannot stream any programs or use their TV.
Roku owners received an email a few days before the new terms appeared (thanks, TechCrunch), which said: âWe have made changes to our Dispute Resolution Terms, which describe how you can resolve disputes with Roku. We encourage you to read the updated Dispute Resolution Terms. By continuing to use our products or services, you are agreeing to these updated terms.â
Including arbitration terms isnât uncommon for companies to implement, as it makes bringing class action lawsuits far more complicated. However, Roku has also introduced new dispute resolution terms requiring anyone with a legal complaint to take them to Roku lawyers first. Rokuâs lawyers will then conduct a âMeet-and-Conferâ call and âmake a fair, fact-based offer of resolutionâ, according to the company.
There is a way to opt out of Rokuâs new agreement, but it isnât as straightforward as it should be. To make matters worse, youâll need to act fast as you only have 30 days from agreeing to the new terms to opt out. Thanks again to TechCrunch for outlining the process below:
Grab a pen and paper (or you can print out a Word document) and include the following details:
Name of the person opting out
Contact information (address and phone number)
Email used to register Roku account if applicable
Product model, software, or service âat issueâ (for example, your TV or streaming stickâs model number)
If you have a receipt, you should include it.
Youâll then need to send your information to the following address:
Stephen Kay, General Counsel, Roku, Inc.
1701 Junction Court, Suite 100
San Jose, CA 95112
You can read more about Rokuâs new dispute resolution agreement in detail on the companyâs website.